Trionfo: Benefits Distribution and Management Simplified

Over three decades of experience in the insurance landscape have endowed John DiVito with a keen understanding of the intricacies of the industry. In 1988, he co-founded Flexible Benefit Service Corporation (Flex), a nationally recognized insurance firm. In the following years, he realized that the lack of familiarity with benefits and distribution among most insurance software companies prevent them from effectively meeting the needs of the insurance sales channel. At the same time, carriers are looking to grow new revenue and generate operating efficiencies while employers crave solutions to alleviate manual, inaccurate, and time-consuming benefits processes. This inspired DiVito, an insurance distribution and benefits management veteran, to develop and deliver a SaaS-based carrier platform that can be easily afforded and productively used by the entire insurance value chain. DiVito co-founded Trionfo in 2011 to seamlessly connect carriers, the sales channel, employers, and consumers within a single end-to-end framework.

“We are insurance people getting into the technology space, not technologists getting into the insurance industry,” highlights DiVito, who also heads Trionfo as its CEO. Based on experience gained at Flex working with thousands of brokers and many carriers, Trionfo’s founders know what it takes to successfully distribute a carrier’s products through the broker channel using streamlined and integrated technology. The company builds its solutions based on a complete understanding of insurance product development, sales channel efficiency and clients’ buying habits. The result is a platform capable of servicing as the technology hub of the insurance ecosystem and the processes that take place between carriers, distribution and consumers. Currently, Trionfo offers solutions to clients in the small and large group markets as well as the individual under/over 65 markets for both health and ancillary products. Beyond product sales, Trionfo’s single-source platform also serves as a client management, benefits administration, consolidated billing and automated renewal solution.

However, remaining successful in this market takes more than just providing a new platform. “We are great at integrating our new technology with legacy systems used by carriers,” states DiVito emphasizing the major role of his partner and President of Trionfo, Uday Patel. As the architect and designer of the Trionfo platform, Patel has a technical mind backed by 15 years of insurance experience at Flex.

This industry knowledge paired with his experience working with an array of insurance software, Patel understands the complex data flows needed to successfully integrate with clients.

We are insurance people getting into the technology space, not technologists getting into the insurance industry

Trionfo boasts of having a number of Blue Cross and leading ancillary carriers in the U.S. marketplace as their clients. This is in large part because; unlike what the carrier market has become accustomed to, Trionfo’s platform is flexible, configurable and able to plug into clients for efficient sales enablement, benefits administration and billing solutions. To simplify the growing complexity of the benefits market, Trionfo can sometimes eliminate two or three legacy systems by bringing those functions under their one platform. This makes insurance processes easier, more efficient and cost-effective for everyone.

Citing one of their success stories, DiVito mentions a client who spent a lot of money for technology services but still had to pay employees to manually ensure data synchronization. “Trionfo was able to get this carrier client up and running within six months, allowing our platform to save them time, money and headaches,” describes DiVito. With their stellar and steady performance, carriers and consultants reach out to Trionfo making ‘word of mouth’ by far their number one way of getting new opportunities.

Looking 12 to 18 months down the line, Trionfo is focused on building a bridge for the deep crevasse separating legacy carrier systems from the potential of modern-day insurance technology. Work is also underway to leverage AI and enhance the user interface to facilitate an easier sales process creating greater product distribution opportunities. As iterated by DiVito, “The biggest part about us is we are insurance people who understand the distribution of products first, and then we develop software to get them to the market, not the other way around.”